1541142900-kathryn.newton-gnet

Description
The process for enabling a CAC is not working. I tried to CAC enable three new accounts and received error message after user entered their CAC password (see attached). I had 4 people try to add their CAC without success. We tried it using IE and Chrome (we can now CAC with Chrome and IE). I already ran this by SSD to see if it might be an issue on our side, but it isn't.
Date Comment
12/03/2018 - 10:42

Kathryn,  we have not heard anything back in these past 3 weeks from Egan regarding this issue, depsite attempts. Based on all of our testing and feedback from other DoD GN partner testing, at this time this appears to be a local GCMC issue. We will be happy to be of further assistance if we hear back at some point in the future. Please open a new ticket, in the future, if needed.

Cheers,

Lisa

Request Details

Priority:
Medium
Status:
Completed
Age: 5 years 5 months
Category:
Other
Organization
GlobalNET Platform
Created: 11/02/2018 - 03:14
Updated: 12/03/2018 - 10:43