- GlobalNET Platform
- 1551806331-nancy.parvin-diils
1551806331-nancy.parvin-diils
Description
Unable to download Syllabus from Course https://globalnetplatform.org/diils/lct-19010
Url from error message window:
https://globalnetplatform.org/printpdf/47964
Additional info from error page.
Published on GlobalNetPlatform (https://globalnetplatform.org)Home > LCT 19010
LCT 19010
Error
The website encountered an unexpected error. Please try again later.
Expected result
I expected a PDF version to be created of the Syllabus.
Actual result
See above error.
This also accured yesterday March 4th, 2019.
I am on Win10 FF.
Request Details
Priority:
Medium
Status:
Completed
Age: 5 years 1 month
Category:
Other
Created: 03/05/2019 - 12:22
Updated: 03/07/2019 - 13:52
Thanks, you too!
Thank you OK to close the ticket.
I sent a reminder to Bill and the admins working on uploading PDFs to syllabus to let me know when they are doing any work/edits in the Syllabus and have only ONE member working on Syllabus at a time.
They are forgetting to tell me.
Not sure this has anything to do with the download error but will make sure to let you know if I experience any issues in the future for this and other courses coming up.
Take good care, Nancy
I just hid the block for this course only.
Yes, please.
Will this be specific to just this course group or for all?
Thanks, Nancy
We can hide the PDF download option, if you want.
Thank you Lisa for all your time and effort.
I believe but not positive the PDF uploads (not done by me not sure who I will ask) were done after I had the error.
At this point in time I am not going to use the clone.
During class I might mention it is not available at this time.
Again appreciate all your hard work troubleshooting this for DIILS.
Nancy
Nancy,
I spent the pasdt couple of hours cloning and add/removing every session level and all content and attachements and now, have a clone of the course where the syllabus DOES download successfully. I thought I figured out exactly what the issue was, however, I was not able to consistently replicate in the other clones. I suspect that one of the attachments in Week One was not really uploaded or linked successfully when the PDF download was generated. Nonetheless, the following clone does work just fine: https://globalnetplatform.org/diils/lct-19010-copy-clone-2-1551968691
Recommend you take a look:
This is the best I could come up with since course starts soon cannot consistently replicate.Let me know how it goes and if you have any questions.
Cheers,
Lisa
Good Morning Lisa,
I added a description (a single period) to all of the sessions on LCT 19010 Course and still get the same error.
Please let me know what next steps to take.
This course starts next week and I have 32 international military participants from 26 countries arriving.
Thanks, Nancy
Thanks Lisa and Tom,
I will be able to work on this tomorrow.
Appreciate the great support.
Here's hoping it works.
I'll update the ticket after I complete this.
Take care, Nancy
Spoke to Tom a bit ago and he seems to think may be from the sessions that have a title but nothing in the description, even though it is not required. If you'd like to go thorugh each session level and add something in the descriptions that are blank (can just paste the session title) and save the work. Then, try to download the syllabus and see if that works, we will know if that is the problem. It you don't have time, let me know and I'll go in and do it. Thanks!
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