1530916050-nancy.parvin-diils

Description
I have an incoming student who requested a DIILS GlobalNET account and I am not receiving his request. When he tried again to fill out the form it says there is already and account with his email address. He is from Nigeria John Ebhodaghe Ikhimiukor - johneikhimiukor@yahoo.co.uk He took a screenshot see attached.
Expected result
Expected to receive an account request to approve.
Actual result
The system did not send an account requst to be approved. If someone could look at this as soon as possible I would appreciate it. Thank you, Nancy
Date Comment
07/20/2018 - 10:05

Thank you. Will close.
07/19/2018 - 14:29

Thanks Lisa all set he logged in successfully.
Take care, Nancy
07/19/2018 - 14:26

Hi Nancy,

Do you need any more assistance with this ticket?

 

Cheers,

Lisa
07/10/2018 - 13:30

Hi Nancy,

If he's gotten a message thast he has an account with that email address, you would never get an account requst for him because he really wasn't able to request one. I looked him up by email address and he does have an account from a few years ago, but is not a member of any organization or courses or groups.

I unblocked him and made him a member of DIILS so you can manage his account and then just have him request a new password. Here is the URL to his profile for your reference. https://globalnetplatform.org/users/ikhimiukor

Let me know if you need anything else.

Cheers,

Lisa
07/09/2018 - 18:34

Good Day,
John has been emailing me asking when this account issue will be resolved.
Could you please give me an update July 10, 2018.
Thank you, Nancy

Request Details

Priority:
Medium
Status:
Completed
Age: 5 years 9 months
Category:
Other
Created: 07/06/2018 - 18:32
Updated: 07/20/2018 - 10:05